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Home and Business Security Systems
If you are thinking of investing in a security system and/or monitoring service, here are some questions to ask suppliers to ensure you get the best possible outcome:
- What is the difference in performance and cost for wireless or cabled security systems?
- Are your staff qualified/licensed/registered to install and maintain products and systems?
- Can you provide an obligation-free assessment of my security needs? Will the quote include all costs - set up, equipment, monitoring fees, warranties, call out fees?
- Can you supply a list of existing customers to contact and ask about the service they receive?
- Does the security system have a key chain remote control?
- What is the escalation process should the monitoring service be alerted? Who is called, and in what order?
- How does the system prevent or handle false alarms? Are there any associated charges?
- Does the system need or have access control? What options are available? Does the keypad have panic buttons to fire, ambulance and police?
- Can the system incorporate fire detection, alarm and response as well as intruder detection?
- What if I have pets inside — will they set the security system off?
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