How do I deal with kitchen contractors?
Kitchens are time-consuming and expensive to renovate, so you want to be sure that the professional company you enlist is best suited to your needs. They should be available at a time that suits you, offer a service that fits your requirements and they need to offer good value for money.
Kitchen renovations are an enormous industry in Australia - with urban areas serviced by any number of companies, from budget to high end. Because the industry is so competitive, some companies may offer 'free' appliances, or 'throw in' extras without cost. The key point here is that there is no such thing as a 'free' offer, as the costs will inevitably be built in elsewhere. Keep a cool head while seeking out the best company for your needs.
When deciding on a kitchen renovation company, consider:
- Are they locally based?
- Are they reputable?
- Have friends, family or colleagues recommended them?
- How long has the business been running?
- Do they offer any guarantees on their work or product?
- How much will it cost? Does this offer good value for money?
- Do they have professional indemnity and public liability insurance?
- Does the company sub-contract the work? If so, has the sub-contractor undertaken the necessary insurance should something go wrong?
- Does the company comply with occupational health and safety requirements?
- Is the company flexible if you change your mind on the layout or fixtures? Are they flexible with the installation start date?
- How long will the renovation take?
- When dealing with the company over the phone, or face-to-face, how do they come across? Are they up-front about price? Do they seem knowledgeable? Are they professional and friendly? Do they return calls or emails within a reasonable time?
- Does the company have an environmental policy?
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