Cleaning FAQs

Professionally staffed cleaning companies will supply cleaning equipment and products. Home cleaning professionals are trained in the products they use to ensure they are used efficiently, effectively and, importantly safely. Some cleaning companies will have in place environmentally friendly programs but if you have specific needs then you should discuss this in advance with your cleaner to make sure that the products are used safely.

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This is one of the key reasons you should check your cleaner's insurance. Reputable cleaning companies will carry personal liability insurance and workers compensation insurance for their employees. If your cleaner does not carry this insurance then you may be held liable for injuries. Check with your homeowners/renters insurance beforehand to make sure you are covered for workers in your home.

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First, retrace your steps to make sure the item in question hasn't been misplaced. Call the cleaning company and give them a description of the item and include any serial numbers or identifying marks. If you are unhappy with the response of your cleaning service then you should call the police to report a theft.

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Discuss this in advance with your cleaner. Generally you will need to make arrangements to ensure that your animal is secured so that they cannot impede the work of the cleaning team.

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This is up to you. It is generally more convenient and secure to give the cleaning company a key to your home. While you will generally have an agreed time/day for cleaning sometimes schedules (yours and your cleaners) vary so it is not always possible to be there to open the house every week. Most cleaning companies will charge for missed appointments so handing over a key makes sure this doesn't happen. Ask your cleaner about their key security policy. You want to ensure your key is kept safe and your privacy protected. Some questions to ask: Where are the keys kept? How many people have access to them? Are they tagged to prevent duplication? Do they keep address list separate from the key?

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Refer to our House Cleaning Services' Price Guide The cost for a cleaning service will depend on a number of factors: the size of your house, the frequency of cleaning required and the tasks you want the cleaners to do. One questions you should ask yourself is how valuable is your time? How long does it take you to clean your house from top to bottom? Would you rather spend this time with your family or doing things you enjoy?

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In most instances maid service and cleaners offer the same types of home cleaning services. Most cleaning services will provide basic home cleaning and offer a range of extras such as window cleaning, doing the dishes. Maid services might include things like ironing, hanging out the washing or changing linen but not generally things like babysitting or cooking. If you require these services then you should look for a housekeeper or nanny, not a cleaning service .

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This will vary from company to company but all reputable cleaners should offer you a comprehensive list of services for all key areas of the house including bedrooms, bathrooms, kitchen and living areas. Ask for a list of what they perform as standard services and get a full breakdown of all extra services and costs. Be sure to clarify upfront anything you are uncertain of and get everything discussed in writing.

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We suggest that your read our home cleaning buyers guide. This will give you all the information you need to make an informed buying decision. As a general rule you should do the following: check to make sure the cleaner is insured; call at least three references (don't settle for written references); ask about employee training/experience; and make sure that all expectations and clear and upfront. Get any guarantees or  list of services in writing.

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If you are dealing with a reputable cleaning company, then you should feel comfortable handing over your security code. Some security systems enable you to use a separate code which you only use for the cleaning service. If you are worried about privacy issues, then consider installing a video surveillance system such as CCTV

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If you are dealing with a reputable cleaning company, then you should feel comfortable handing over your security code. Some security systems enable you to use a separate code which you only use for the cleaning service. If you are worried about privacy issues, then consider installing a video surveillance system such as CCTV

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This is up to you but as most office cleaning takes place out of regular business hours it is the most convenient option. Ask the cleaning company about their key security policy. You want to ensure your key is kept safe and your privacy protected. Some questions to ask: Where are the keys kept? How many people have access to them? Are they tagged to prevent duplication? Do they keep address list separate from the key?

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What ever you do, don't leave your office in the hands of inexperienced cleaners. Cleaning staff should be professionally trained on safe methods of cleaning and quality service. Ask for details of the quality control measures in place to ensure you get the job done to your satisfaction.

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No. Most cleaning companies have flexible cleaning hours to fit in with their clients requirements. Most cleaning companies work after hours, at night, early morning and on the weekends.

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In most instances, the cleaning company will bring their own supplies - cleaning solvents, brooms, mops, buckets, vacuums. At an extra cost, some companies will also supply janitorial supplies such as toilet paper, hand soap, kitchen towel, dish washing detergent and rubbish bin liners.

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Gone are the days when only harsh chemical products were used to clean and sterilise commerical environments. Most professional cleaning companies today utlise non-harzardous cleaning products. The scale at which biodegradable and environmentally friendly products are used will vary from company to company. If you or any of your employees have specific health or ethical concerns, discuss this with your cleaner in advance.

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This will depend on a number of factors including the size of the office, number of employees and the type of business you operate. Most reputable cleaning companies will help tailor a cleaning package to meet your requirements outlining recommeded freqency, duration and type of cleaning duties carried out at each visit. If you have +10 employees or your business is open to the public then areas such as reception, bathrooms and kitchens and rubbish removal generally need daily attention.

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