Choosing a Cleaning Services Company

Deciding on a Cleaning Services Provider

The home cleaning industry is made up of companies ranging from large national chains to small locally-grown businesses. There isn't a simple formula to identify who offers the better service, as long as the cleaning company has well-trained, experienced employees it will generally come down to personal preference. Some people will feel more comfortable with 'brand name' providers, while others prefer the personal touch of local business owners. No matter your preference, it's important you take the time to make a well-informed decision.

Outlined below are some general guidelines for selecting a cleaning services company:

The scope of the clean

Before speaking with a cleaning services provider, first do a self assessment of your cleaning needs. Determine what you need done, how often you need it and determine your budget. If you need to watch the budget think about bi-weekly cleaning or utilising the cleaners for time-consuming tasks that easily get neglected from your own weekly cleaning schedule (such as bathroom, kitchens or baseboards). If time is the issue, some people prefer to get a quick all over house clean rather than a detailed clean of the main traffic areas. The key is to work out a plan with your cleaner to get the essential tasks done in the time you have available.

Cleaning checklist

When interviewing your shortlisted providers, make sure you do a walk through of your home. Ask the cleaner to detail the services that will be provided as standard services in each room. Be sure to point out anything you don't want the cleaner to do (or touch) - such as antiques - and make sure these are written in your agreement, as well as any additional services you have requested.

Cleaning supplies and equipment

Most cleaning companies will provide all of the cleaning equipment and materials required to clean your home. Ask the cleaner to give you a rundown of the cleaning materials and method they plan to use on each piece of furniture or surface. Inexperienced cleaners who use the wrong products can cause damage or stains to your belongings. If someone in your family has allergies or sensitivity to particular cleaning products or you have specific requirements that you want your cleaner to adhere to such as using only environmentally-friendly products ask your cleaner to discuss products that will be suitable.

Check credentials

Whether you decided to go with a chain or with the local provider be sure to examine their documentation. Ask for a copy of their insurance certificate and call the company to verify it and its employees are fully insured. Ask for current references and call them for referrals.

Policies

Review contracts carefully and make sure everything agreed upon is in writing including the firm's payment policy, cancellation policy and service guarantees (if any).