Choosing the Right Cleaning Professional
While the right method and equipment are essential, if the person operating the machinery is not adequately trained, the results will not be up to scratch. Therefore, choosing the right person for the job is vital.
Follow these tips to help you make the right choice:
What type of cleaning method and products are used?
You need to be sure that the type of cleaning method offered by a cleaner will get the best results for your carpet. Ask the cleaner to inspect your carpet and recommend the cleaning method and product that suits the carpet components and condition. Remember, if you choose the wrong method or cleaning agents, you can actually damage your carpets.
Is the cleaning method safe for the environment and for the people living in your home?
You may also want to consider if you prefer to use environmentally-friendly products and methods. Some cleaners use natural rather that chemical products, and they aim to minimise water use and waste. Does anyone in your house have allergies? Will the method or cleaning agents upset sensitive noses?
Who is doing the moving?
Make sure you ask if the cleaning includes moving the furniture. You may not want to do the back-breaking work of moving beds, couches and table. Also, ask if the cleaner puts pads under the furniture after the clean, to make sure it stays clean and is not damaged or discoloured by contact with furniture legs.
Is the cleaner affiliated with a professional organisation?
Affiliation with a professional organisation can indicate that the cleaner stays abreast of changes in the industry and is able to give you access to the latest information and methods. It also indicates that they maintain certain standards of professionalism. For example, members of the National Upholstery and Carpet Cleaner Association have certification in formal training programs and are generally committed to advancing their knowledge and quality of services.
Can you get a recommendation from someone who has used the service?
Ask the cleaner for names of previous customers. If they are reluctant, start worrying. If not, contact previous customers for their assessment of the cleaner.
Can you check with business authorities, such as Consumer Affairs?
Checking with local or state authorities can indicate if any complaints have been registered against the business.
Does the offer sound too good to be true?
Then it probably is. Misleading advertising and sales tactics are common and can attract you to shonky operators. Beware. Quality service takes time and costs money.
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